At UNiDAYS, your safety online is top priority. We make sure we have powerful security measures and the highest respect for your data privacy, so you can trust us with your information.

One of these measures is making sure the password you choose when signing up is as strong as possible. First, we run a check on the password you’ve entered to make sure it hasn’t previously been published publicly on the internet or been included in any past data breaches. If we find it has, you’ll see a prompt to choose a different, more secure password because your first choice isn’t safe to use.

If this is the case for a password you use for lots of things, we suggest you change it on other sites, too. If you ever want to check if your passwords are still secret, this site is really helpful: Haveibeenpwned.com

There are lots of other things you can do too to make sure your online accounts are super secure.

Passwords

The good ones are great and the bad ones can be, well, pretty useless. It’s easier than you think to make your passwords Hulk-like in strength:

- Don’t share your passwords with people and don’t write them down

- Use password managers or encryption services to keep them extra secure. They’re easy to use and there’s loads available to choose from

- Use different passwords for different sites. Choosing a longer password, such as four random words or a sentence is generally stronger than a shorter password that replaces letters with special characters (and easier to remember!)

- Update your passwords regularly

Test how secure your login details are

Haveibeenpwned.com is a useful site where you can search for your email addresses and passwords to see if they have been exposed and published online anywhere. The results can indicate which login details you need to update to stay secure. Remember, if you use the same password for pretty much everything, your risk of being hacked on multiple accounts is much higher.

Keep your software updated

Outdated software can make you vulnerable, so making sure things like operating systems, apps and browsers are up to date means they’ll have the strongest possible security measures.

Wise up to phishing

Phishing scams are getting smarter all the time, but there are things to look out for: something in that email sounding a bit… Off? Don’t recognise the sender? Is someone asking for your personal information? Send it straight to trash.

Protect your devices

If you’re anything like us, your phone will usually be glued to your palm. But, in case it does get lost or stolen, set up remote wiping capabilities and a strong PIN with facial or fingerprint recognition turned on.

Be careful what you share online

You didn’t go all the way to Bali not to share it on Insta, but just watch what personal details you could accidentally give away, like your location, address, birthday or the name of your first pet (hello, security questions!) These could be used by someone impersonating you to falsely verify your identity.

If you're having difficulty verifying your student status, please see the verification support section for more help.

If you're still having trouble please contact our support team.

You cannot make an account on behalf of your child, they must register themselves.

If your child is under the age of 16, they are not eligible for a UNiDAYS account at this time.

If they are 16 or over, they need to click 'Join now' and follow through the registration process, if they continue to experience problems setting up an account, they can contact us below

Students who attend college or university that are given a personal institution email address or credit card style student ID issued directly by their institution qualify for a UNiDAYS account.

Students must be over the age of 16 to qualify for a UNiDAYS account.

Need more info? Contact us below

To be able to get a UNiDAYS account, you must be able to provide us with either an institution portal login, an institution issued personal email address or an institution issued student ID card.

If, being homeschooled, means that you do not have access to these, we are not able to continue with the verification process.

A one-time passcode is a randomly generated number used for authorisation and authentication purposes. It improves your account security and increases the protection against phishing or hacking attacks.

Make sure you have entered your email address correctly and that you have checked your junk or spam folder. Once you have made these checks, select 'Re-send passcode' and we will attempt to deliver the OTP email again.

If you are using your academic email, your institution may have restrictions that stop you from receiving emails from us - try adding {no-reply@auth.myunidays.com} to the safe senders list of your email client.

If you have tried all the previous steps, please use an alternative email address by selecting 'Change' on the OTP page.

Please ensure you are entering the correct one-time passcode exactly as it appears in the email that you received. Each OTP is only valid for five minutes. Please ensure that it is the latest OTP you have received as only the latest one sent will be valid.

You have reached the maximum number of OTPs that are requestable at this time. If you are experiencing this, please try again later.

Your log in details will be either your personal or institutional email address. The password will be the original password, when registering your account.

If you cannot remember your password, then you can request a new password on the login page of the UNiDAYS site, or contact our support team.

The best way to find out which email address you registered with is to try using your various email addresses to reset your password as that will tell you if the email address is recognised.

If none of your email addresses are recognised it means you haven’t registered, so you’re free to create a new account.

Try the reset password feature.

If you've tried that but didn’t receive our email check your spam folder and make sure emails from help@myunidays.com aren't being blocked.

If you're still having trouble please contact us

If you are getting a message saying your email is already in use, please try logging in with that email address, rather than re-registering.

You may need to reset yourself a new password.

If this does not resolve your issue then please contact us.

As soon as you receive a personal institution email address or in-date student ID card please contact us

You can change your password from your account settings or by clicking 'Reset password'.

If you can’t see the email in your inbox try checking your spam folder - you’ll need to make sure emails from help@myunidays.com aren’t being blocked.

Link in the email not working? Try copying and pasting the link into your browser.

If the above doesn’t help, please contact us and we’ll do our best to resolve this issue.

Please visit our Privacy Policy for details on how to delete your account, or access the form below

You can change your login email address from your account settings.

This is an automatic date created by our system, you will only be verified for one year at a time. As your account nears expiration you will receive an email encouraging you to reverify your account.

All accounts have an expiry date set by our system based on your student ID card expiry or an annual expiry if you verify by portal or email. If you’re still in education you can reverify by logging into the site clicking a retailer’s offer and following the “reverify now” links.

You can reverify your student status at any time from your profile.

To reverify you’ll need your institution portal login details or personal institution email address.

Alternatively, you can contact us with a copy of your credit card style student ID card.

Started a new institution, and need to update your place of study? We’ve got you!

You can update this by verifying at anytime here:

If you can’t see any perks on the UNiDAYS site/app it means that we only currently offer Apple Music in your region at this time. If you believe your account is set up in the wrong country then please contact us.

Simply go to your UNiDAYS iD and press and hold your current photo. This will then let you update it.

You can change your name in your account settings once you're logged in.

You can subscribe to/unsubscribe from our emails at any time by going to the notifications section and adjusting your preferences once you're logged in.

To submit an Subject Matter Access Request please visit our Privacy Policy for further details.

Experiencing a different problem? Contact our support team for help.

You cannot make an account on behalf of your child, they must register themselves. If your child is under the age of 16, they are not eligible for a UNiDAYS account at this time.

If they are 16 or over, they need to click 'Join now' and follow through the registration process, if they continue to experience problems setting up an account, they can contact us below

To be able to get a UNiDAYS account, you must be able to provide us with either an institution portal login, an institution issued personal email address or an institution issued student ID card.

If, being homeschooled, means that you do not have access to these, we are not able to continue with the verification process.

Members of staff are eligible for a UNiDAYS staff account which entitles the user to access the Apple Education store. You can sign up for a staff account by using this link:

If you cannot locate your institution from our directory. You can submit a request for your institution to be reviewed and added to our database. Please click the button below and follow the step by step instructions.

Yes, here at UNiDAYS we want to ensure that all students are supported. Alongside Schools, Colleges and Universities we also support students that are undertaking Apprenticeships, Traineeships or Professional placements.

It means that your institution does not meet our current requirements. We are always working to support more institutions, however, if it currently shows that your institution is not supported, this is correct information.

We are unable to accept email addresses containing 'Alumni' as these email addresses are commonly provided to those who have graduated and no longer a student.

If this is the only personal institution email that you have been provided with then please contact us and we will do our best to help.

Try checking your spam or junk folder for the missing email, if the email definitely isn't there, contact us and we will do our best to assist.

An institution email address is a personal email address provided to you by your institution. This cannot be a general contact email address for your institution or a personal home email address (such as Hotmail, Gmail etc.).

If you don’t have a personal institution email address, You can complete your verification using your Student ID card by following this link:

Portal verification requires you to use the credentials supplied by your institution to log in to its online learning platform.

If you don't have such credentials, you can complete your verification using your Student ID card by clicking on the button below.

The library services/administration team at your institution should be able to provide you with your login details for your portal.

You can also verify your student status if you have a personal institution email address.

If you don't have a personal institution email address, you can complete your verification using your Student ID card by following this link:

It’s very likely there’s a technical issue preventing loading your portal right now.

You can complete your verification using your Student ID card by following this link:

We need your student email address or iD card issued to you by your new place of study to update your account.

Don’t have this yet, but still have access to your previous credentials? We’ve got you!

You can use these to reverify now until you receive your new details.

Experiencing a different problem? Contact our support team for help.

Follow the link below.

If you already have a UNiDAYS account, click 'Already Verified with UNiDAYS' under the 'Continue' button

If you do not have a verified UNiDAYS account then fill your details in on the first page.

The Apple Music Student Membership is available to students studying at a Higher Education institution. We don't qualify institutions by name, we classify them by type.

This means Universities and Colleges which are classified as Higher Education are eligible for the Apple Music Student Membership. To be classified as Higher Education an institution must offer higher education courses (degree and higher).

To access your Apple Music Student Membership please follow the link below and log in using your UNiDAYS log in email address, this is the email address that has been used to verify your student status.

You may need to set yourself a password, if you do not remember your password click 'Forgot your UNiDAYS password' and you will be sent instructions.

If you continue to experience further issues with your Apple Music Student Membership you will need to contact Apple directly, Apple have a Student Membership information page which you can refer to: https://support.apple.com

We regularly review and update our institution information and apply any updates as per T&Cs with our Partners, this could potentially be why your institution may have been previously listed as eligible and friends may have previously been able to access the discount.

The Apple Music Student Membership is only available to students studying at a higher Education institutions. We don't qualify institutions by name, we classify them by type.

If you're eligible and already have an Individual or Family Membership, you can change to a Student Membership in the Apple Music app or in iTunes on a computer.

Learn how to manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC, or on an Android phone by following the link below:

If your institution offers Higher Education courses, but is showing as ineligible, then please send us the below information:

Full Institution Name

Link to Institution Website

Personal Institution Email Address

You need to login to Apple Music with your UNiDAYS login email.

You will need to contact Apple directly to cancel your Apple Music student membership. Contact details for Apple can be found here:

Apple have a Student Membership information page which you can refer to:

Apple have a Student Membership information page which you can refer to:

If none of our FAQ's seem to apply, you can submit your query.

This means that this particular offer is temporarily out of codes, keep checking back as we will have new ones uploaded in no time!

This means that this offer is currently unavailable and no codes can be issued, keep checking back though as this could change.

We aim to have a strong selection of discounts in the regions we are currently available in. In some cases retailers may only be available in specific regions.

If you have signed up after seeing a certain discount and after verification couldn’t find that retailer, it is likely this retailer is not available in your region.

We are not able to get this discount back ourselves as we do not deal with any orders or transactions. You will need to contact the retailer directly explaining the situation, quoting your current student discount code or transaction reference number.

All of our perks/discounts have been approved by the relevant retailer’s head office. While every effort is made to ensure that this is communicated to each participating store, errors can be made from time to time.

If you contact us we can let the relevant retailer know so that they can address staff training, but we may not be able to assist you with your particular case.

In areas where the connectivity is poor, try accessing the perk you need/your UNiDAYS iD before you enter the store. This should then let you return to these pages later.

To redeem an in-store perk please download our app for iOS and Android, or use our mobile site.

Click your chosen brand and then click redeem in-store.

To redeem in-store you must have assign a photo to your UNiDAYS iD

Experiencing a different problem? Contact our support team for help.

Our app isn't currently operational on Windows devices, however, you can still access our mobile site via www.myunidays.com.

To redeem in-store discounts you must show your active UNiDAYS iD via our app or mobile site, if you can't access these, you will be unable to use in-store discounts.

We support most devices retailed within the last 3 or so years. The app is available for download for iOS from the Apple App Store and for Android phones from the Google Play Store or Huawei AppGallery. Unfortunately, if you’re unable to download UNiDAYS from the mobile app store on your device we may not be offering support for your platform or country at this time. Further compatibility details should be available at the relevant mobile app store.

If your having issues with the app, please try uninstalling and reinstalling as we may have releasead an update. Still having trouble with the new installation? Contact us and let us know:

What type of device you're using: (Android or iOS)

What version you're using:

A brief description of the steps taken to see the issue:

A screenshot of the error:

Once we have this information we will pass this on to our tech team to look into as quickly as possible.

If none of our FAQ's seem to apply, you can submit your query.

If your company would like to work with UNiDAYS our sales team would love to hear from you! Please follow the link below and fill out the contact form.

If none of our FAQ's seem to apply, you can submit your query.